New Frequencies respects your privacy. This policy explains, in plain language, what data we collect, why we collect it, and how you can exercise your rights.
1. What we collect
Order information: the name you want sung, your full name, your email address, and the answers you give in the song questionnaire (including any voice note you choose to record). This is what we use to write and deliver your song.
Payment information: your card details are collected and processed directly by Stripe, our payment provider, at checkout. We receive only what is needed to deliver the product and provide support (name, email, and the purchase record). We never have access to your full card number.
Browsing data: this site may use cookies and audience-measurement and advertising technologies (such as the Meta Pixel) that automatically collect information like pages visited, device, browser, and interactions with ads.
2. How we use it
to write, produce, and deliver the song you ordered, and to provide support;
to comply with legal and tax obligations;
to measure how the site and our ads perform;
to show more relevant ads on platforms such as Facebook and Instagram;
to send you communications related to your order.
We do not sell or rent your personal information to third parties.
3. Sharing
We share data only with providers essential to our operation: the payment provider (Stripe), email delivery services, hosting, the AI services that help write and produce the songs, and advertising platforms (Meta) — each under its own privacy policy and limited to what its function requires.
4. Cookies and the Meta Pixel
We use cookies so the site works, and the Meta Pixel to measure conversions and optimize ads. You can manage or block cookies in your browser settings and adjust your ad preferences in your Meta account settings.
5. Storage and security
Data is stored in secure environments for as long as needed to fulfill the purposes above or to meet legal obligations. We take reasonable technical measures to protect it from unauthorized access.
6. Your rights
At any time you can ask us to:
confirm whether we process your data and give you access to it;
correct incomplete or outdated data;
delete your data, when we have no legal obligation to keep it;
tell you who we share it with;
withdraw your consent.
To exercise your rights, write to music@new-frequencies.com. We'll get back to you as soon as we can. If you are a California resident, these rights include those granted under the CCPA.
7. Changes to this policy
This policy may be updated from time to time. The current version will always be published on this page, with the date of the last update at the top.