Refund Policy

Last updated: October 20, 2026

We want your experience with New Frequencies to feel easy from start to finish — including if you change your mind.

1. 7-day guarantee

You have 7 (seven) calendar days from the date of purchase to request a full refund of the amount paid, for any reason, no explanation required.

2. How to request it

By email: write to music@new-frequencies.com from the email address you used at checkout, or include it in your message.

Please reach out to us before disputing the charge with your bank — we can usually sort it out in minutes.

3. How and when you get your money back

Once approved, the refund is issued through Stripe to the same card used for the purchase. Depending on your bank, it can take 5 to 10 business days to show up on your statement.

4. After the refund

Once the refund is issued, your license to use the songs is canceled and the files should be deleted from your devices.

5. Questions

Anything about refunds, just ask: music@new-frequencies.com.